pcAmerica Newsletter #342 November 10, 2009

 

 

 

*** To see previous pcAmerica Newsletters, go to:

 

http://www.pcamerica.com/pos_newsletter_archive.html

 

The #1 Best Feature in Cash Register Express and Restaurant Pro Express

Windows 7 Off To A Great Start

Protecting Stores from Invading Customers

Who's Robbing Your Store?

David Gosman, Speaker at the Business Optimization Summit

Contacting pcAmerica

 


 

  • The #1 Best Feature in Cash Register Express and Restaurant Pro Express

Cash Register Express (CRE) and Restaurant Pro Express (RPE) have tons of features. I'm not really sure I can pick out the best feature, but this is a really great feature that every retailer should be using.

 

Use your receipt as a message to your customers.

 

Most of your customers receive a receipt with every purchase. You should be using that receipt to bring that customer back into your store.

 

Obviously, your receipt should contain your store name. Better yet, you should make sure that your receipts contain your name, address, telephone number and website address.

 

CRE and RPE allow you to add a 10 line message at the end of your receipt. Use this message space to get customers back into your store. Be creative!!!

 

Offer your customers 50% off on their next purchase. That will surely get them back into your store. OK. That may be a little over the top. That's what I mean by being creative. If you feel that 50% off on a next purchase is over the top, offer 10% off on any purchase made on Wednesdays. Offer 20% offer on any Tuesday purchase in January (or some month in the future).

 

Your goal is to get your customers back into the store. Add something to the receipt that will accomplish that. You can offer a free screw driver in a hardware store with any purchase over $10. You can offer a free newspaper in a gas station with 10 gallons of gas. You can offer free coffee in a clothing store. You can offer a free bag of peanuts or popcorn in a restaurant.

 

Be creative!!! Have your staff participate. What is it that you can say on your receipt to get your customer to come back for more? Announce some type of store event. It could be a sale. It could be an upcoming celebrity appearance. Invite a local politician to greet customers. Add some coffee and cake.

 

Give out FREE movie tickets or gas cards with a purchase. Make arrangements with a local gas station or movie theatre and purchase movie or gas gift cards at a discount. Be creative!!! Maybe your customer needs 5 receipts to earn a FREE movie ticket. Maybe your customer needs $50 in receipts to earn a FREE movie ticket.

 

Maybe your local gas station or movie theatre will allow you to advertise your products in exchange for your efforts to promote their gas station or movie theatre.

 

Restaurants can exchange receipt promotions with retail stores. Your restaurant may advertise 20% off in a clothing store. The clothing store may advertise 20% off at the restaurant. Be creative!!!

 

Who knows? Maybe you can even sell your receipt space. Charge Joe the Plumber $100 per month to add his advertisement on your receipt. That's $1,200 extra income per year.

 

Advertise your own Webring. What's a Webring? A Webring is a collection of websites that are joined together by something they have in common. So, for example, John's Hardware Store, Burger King, Bill's Exxon and Henry's Suits and Jeans all have something in common. Perhaps they are all within a short distance of each other or all are in the same town. They may all advertise one website that they have in common. Perhaps the website is called SmallsvilleWebring.com. All four of the associated stores advertise the SmallsvilleWebring.com. On that site, you may have coupons or links to each store's website which may also have links to all other stores within the Webring.

 

You get the idea. Now you have an association of four stores all advertising for each other on your register receipts. Or, if you don't want to get involved with websites, just jointly make available a small advertisement with offers related to collecting your register receipts.

 

Here's another creative idea. Have two dice available in your store for a contest. Let your customers roll the dice the next time they make a purchase. You can even advertise it on your receipts. Perhaps give a free lunch when the number 2 comes up. Give nothing for a 7. Give 10% off for an 8. Give a screwdriver out for a 9. Be creative!!!

 

For those of you who don't know the mathematics of dice, the #2 and the #12 come out the least often (about 3% of the time). The number 7 comes up 16% of the time. The #3 and the #11 come out about 6% of the time. The #4 and the #10 come out 8% of the time. The #5 and the #9 come out 11% of the time. The #6 and the #8 come out 14% of the time. Therefore, 2 and 12 are pretty rare.

 

There are lots of ways to use your receipts. It doesn't have to be 50% off. It can be a contest, free lottery ticket, cross marketing with other stores, advertisements for specific products. Use the receipt to keep your customers coming back or as a tool to visit your website.

 

Don't forget to get all of your employees involved. Most people just stick the receipt into their pocket and throw it away later. Get your employees involved. Figure out ways to make retaining the receipt more important. If you make a purchase at CVS, you will likely get a receipt that states that you will get $2 off on your next purchase of $20 made before some specific date. I frequently retain my CVS receipts and use them on subsequent purchases.

 

Visit Staples or a 99 cent store and pick up some freebies that you can offer to your customers. Keep those customers coming back.

 

Read more in an article called 5 Ways Your Point of Sale Receipt Printer is a Marketing Tool at:

 

http://blog.myposprinter.com/?p=39

 

 

Receipt Printer Marketing

 

 

  • Windows 7 Off To A Great Start

According to Net Applications, Windows 7 has already exceeded a 3% market share (3.67% on November 1, 2009).

 

Net Applications obtains its statistics by monitoring the operating system used by internet users.

 

To see the daily Windows 7 totals, go to:

 

http://marketshare.hitslink.com/report.aspx?qprid=42&qptimeframe=D&qpcustom=Windows+7&qpsp=3911&qpnp=48&sample=7

 

For the past 30 days, Windows 7 has a 2.15% market share. Windows Vista has an 18.83% market share and Windows XP has a 70.48% market share.

 

For those of you who are hanging on to Windows XP, its market share was 71.51% in September. I would suspect that it will take a couple of years for the XP market share to fall below 50%.

 

To see the complete market share changes for operating systems, browsers, search engines and other data for various time intervals, go to Net Applications at:

 

http://marketshare.hitslink.com/operating-system-market-share.aspx?qprid=10&qpmr=24&qpdt=1&qpct=3&qptimeframe=M

 

 

Marekt Share

 

 

  • Protecting Stores from Invading Customers

 

 

 

This is some pretty funny stuff from The Friedman Group's On The Floor Journal.

 

Lease line deputies. Perhaps you've seen them. Perhaps one's worked for you. They're found in most retail malls, standing in front of a store. Their job? To protect the store from invading customers.

These salespeople, who defend the "lease line," or store entrance, stand firm, with their legs spread, arms folded across their chests, a defiant look on their faces, just daring customers to cross the line and come into their store. Bloodstains and dusty chalk marks outline the location of the last shoppers who attempted to gain entrance to the lease line deputies' domain.

If more than one of these LLDs is on duty at the same time, they're usually lined up in formation, barring the entrance and making the store virtually impenetrable. When a persistent shopper tries to gain access, they immediately go into action. They've been known to deny entrance to anyone eating, drinking, without shoes, with noisy children or Seeing Eye dogs -- even if these potential customers have fists full of cash, big smiles on their faces and that eager "I'm ready to buy the store out" gleam in their eyes.

Sometimes, due to diversionary tactics, one of those dastardly customers slips past our brave protectors of the store. Not to fear. For lying in wait is the second line of defense: the dreaded counter corpsmen. You may know them too. They hide behind their sales counters, protecting the valuable merchandise contained therein from invading shoppers. They warn their fellow salespeople of invaders with a shout of "INCOMING!" when they spot a customer sneaking through the front. Their job -- to prevent unnecessary looking, touching or fondling of the merchandise. Trying out (or on) their merchandise is strictly verboten...

 

You can read the entire article at the link below. It's pretty hilarious and it does remind me of many stores that I encounter in the mall.

 

The Friedman Group offers training, consulting and many other services to help raise sales in retail stores. The newsletter is FREE and valuable for all retailers. The website is great and offers many FREE tips and ideas.

 

If you are not familiar with The Friedman Group and do not receive their monthly newsletter, I urge you to click on one of the links below (this is not an ad nor does pcAmerica have any direct association to The Friedman Group).

 

To read the entire newsletter (as well as past newsletters) go to:

 

http://email.tailorednews.com/TMsubscribe/ViewOnline.asp?u=GqPtLJ3FJA7e

 

 

To read the article The Retail Defense Team (Protecting stores from invading customers ...), go to:

 

http://email.tailorednews.com/TMsubscribe/ViewOnline.asp?u=GqPtLJ3FJA7e&l=253451

 

For a FREE subscription to On The Floor Journal (the monthly newsletter produced by The Friedman's Group) go to:

 

http://email.tailorednews.com/TMsubscribe/ViewOnline.asp?u=GqPtLJ3FJA7e&l=38121

 

 

FREE Retail Newsletter

 

 

  • Who's Robbing Your Store?

According to The Secure Store (research that appears in Retail Systems News), 44% of all retail theft comes from the employees.

 

35% of theft comes from shoplifters.

 

Vendor fraud accounts for only 4% of shrinkage. Administrative errors account for most of the remaining shrinkage.

 

Most shoplifting is done by amateur shoplifters (as opposed to professional organized shoplifting).

 

Retailers are using more electronic article surveillance and digital CCTV's in order to reduce theft.

 

Read the article and see why more retailers are spending more money on Point of Sale during the recession by going to:

 

http://www.risnews.com/ME2/dirsect.asp?sid=8ABF232F66014D9E9D3D98309CE6FABB&nm=Magazine

 

Click on the October, 2009 issue and click on the article called The Secure Store.

 

You can subscribe to RIS (Retail Info Systems News) at:

 

http://www.e-circ.net/ris/cs.asp

 

Or just review all the valuable FREE information offered to retailers by going to the RIS home page at:

 

http://www.risnews.com/ME2/Default.asp

 

 

Retail Info Systems News

 

 

 

  • David Gosman, Speaker at the Business Optimization Summit

David Gosman, C.E.O. of pcAmerica spoke at the VSR Business Optimization Summit in Philadelphia last week. The topic was radically different tools and tactics to rethink, rebuild and rebound.

 

For more information about the summit, go to:

 

http://www.verticalsystemsreseller.com/ME2/Sites/Default.asp?SiteID=1409F4573F114407B8D1067514AB37E1

 

Business Optimization


 

Contacting pcAmerica

 

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C.E.O. David J. Gosman (djg@pcamerica.com)

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For more information on Cash Register Express, Asset Management Software, Portable and Wireless Point of Sale, barcode readers, cash drawers and receipt printers, call PC America at 1-800-PC-AMERICA or 1-800-722-6374 or 1-845-920-0800. You may also purchase directly on the internet at www.pcamerica.com or email PC America at newsletter@pcamerica.com.

 

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